Resume
Sumary
Amine Hachani
IT Support professional with hands-on experience resolving L1/L2 technical issues, managing user accounts and access, and ensuring the reliability of digital systems. Experienced in onboarding users, handling incident management, maintaining thorough documentation, and collaborating with cross-functional teams to deliver efficient technical solutions. Skilled in system administration, troubleshooting cloud and internal platforms, and implementing best practices for account and system security.
- contact@hachani.net
Education
Bachelor of science in Business computing
The Higher Institute of Management of Gabès
Skills
Technical Communication
Linux CLI
Query Monitor
REST APIs
Wordpress
JavaScript
Hubspot
Canva
SEO & Content Optimization
Google Analytics
Meta & Google Ads
Adobe InDesign
Canva
LANGUAGE SKILLS
English : C1 ( IELTS Academic : 7 )
French : C1
Arabic : Native
Professional Experience
IT Support & IAM Administrator
08/2022 - Present
Copeace Organzation, Gabes, Tunisia
- Provided daily IT support in a fast-paced environment, resolving account access issues, system errors, and security-related incidents. Managed end-to-end onboarding and offboarding processes, including user provisioning, license assignment, and role-based access control across Okta, Google Workspace, Slack, and Jira. Administered Identity and Access Management practices with SSO, MFA enforcement, and least-privilege principles, while configuring user groups and security policies to safeguard organizational data. Maintained technical documentation and delivered internal training on digital security and secure collaboration practices.
Senior Technical Support Specialist
04/2023 - 04/2025
Hostinger , Remote
- Delivered senior-level technical support via live chat and email to a global customer base, resolving application configuration, integration, and security-related issues. Acted as a technical success partner to web developers, startup founders, and product leaders, supporting the integration and configuration of hosting services, DNS, SSL, email, databases, and third-party tools in production environments. Troubleshot L1/L2 issues related to deployments, performance, and security, while documenting reproducible cases and escalating product-level concerns to engineering to improve system reliability and reduce recurring incidents.
Systems Administrator
09/2020 - 04/2023
Artzmen , Ariana, Tunisia
- Managed end-to-end employee onboarding and offboarding processes, including account provisioning, access configuration, device setup (Windows and macOS), and security policy implementation. Provided daily IT support for account access, SSO, MFA, device, and connectivity issues in a fast-paced environment. Administered user permissions, resolved network-related problems (VPN and Wi-Fi), maintained IT asset documentation, and developed security training and SOPs to strengthen system and account security.
Skills
I am an IT professional with a strong focus on technical support, system administration, and digital security, combining problem-solving skills with expertise in user management and IT workflows. My work integrates account administration, onboarding and offboarding processes, security best practices, and troubleshooting to ensure smooth operations, protect organizational data, and deliver reliable, efficient IT solutions.
Community Management & Engagement
I manage and engage online and offline communities by fostering meaningful interaction, encouraging participation, and maintaining a safe and inclusive environment. My approach focuses on building trust, sustaining engagement, and strengthening long-term relationships.
Content Creation & Copywriting
I create written and visual content that aligns with brand tone, messaging objectives, and audience expectations. Using tools such as Adobe Illustrator, I design communication materials and craft copy that supports clarity, consistency, and engagement across platforms.
Strategic Communication & Content Planning
I design communication strategies aligned with organizational objectives and audience needs, and translate them into structured content plans. This includes defining key messages, selecting appropriate channels, and developing content calendars that ensure consistency, relevance, and timely delivery across platforms.
Website Management
I manage and maintain websites using WordPress, ensuring content is well-structured, accessible, and aligned with communication objectives. This includes updating pages, managing plugins, optimizing performance, and supporting a consistent digital presence.
Email Campaign Management
I design, manage, and monitor email campaigns using tools such as Mailchimp. This includes audience segmentation, content structuring, scheduling, and performance analysis to support engagement and conversion goals.
Report Writing & Visual Formatting
I write, structure, and design reports such as annual and activity reports, ensuring information is clear, well-organized, and visually accessible. My work focuses on translating complex information into structured narratives supported by professional layout and visual hierarchy.
Contact
Location:
Washington DC , US
Email:
contact@hachani.net
Call:
+1 (202) 5282623